Frequently Asked Questions
Everything you need to know about shopping with VICI Collection.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We accept returns for store credit only within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached. Please note that 'Final Sale' items cannot be returned.
How do I know what size to order?
Since we curate pieces from various designers, sizing can vary. We provide a general size chart on our website and include specific fit notes and model measurements on each product page to help you find your perfect fit.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. As a result, we are unable to cancel or make changes to an order once it has been submitted.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs and delivery timelines are calculated at checkout based on your specific destination and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible payment options like Afterpay and Shop Pay Installments.